Many pet owners seek a fun, safe, and engaging environment for their pets while they are at work or otherwise cannot give them the attention they need. The Barking Birch Pet Lodge is a home away from home for pets. We pride ourselves in providing entertainment and fun for dogs that prevents boredom, destructive behavior, or separation anxiety. Dog daycare is an important service at The Barking Birch. A Daycare Manager works to organize and direct daycare services and staff. The position is one that upholds the high expectations we have for guests, their owners, and our staff.
Daycare services are key to the smooth function of The Barking Birch. A Daycare Manager is tasked with organizing the tasks and quality services of our guests, such as playtime, rest time, cleanliness, and the delivery and organization of personal possessions. This position manages the smooth function of these processes as well as the staff they require.
- Provide regular direction and instruction
- New employee training
- Write and deliver reviews
- Write and deliver correctional write-ups
- Hire and fire employees
- Set daily rotation schedules
- Set weekly schedules and manage schedule changes
- Set schedules and manage schedule changes
- Coordinate report card documentation
- Oversee new dog behavioral interviews and relay instructions to play group staff
- Manage their direct reports to organize busy pet drop-off and pick-up times
- Organize the record keeping and reporting on the status, activities, health & behavior of daycare dogs
- Supervise and direct the cleaning and sanitization of kennels and dog play areas
- Report damage and maintenance needs for indoor and outdoor play areas/equipment to maintenance staff
- Ensure daycare dogs are placed in the correct groups based on size, age, temperament, etc.
- Oversee the activities and behavior of all dogs in play groups and report any unacceptable behavior
All Barking Birch managers are required to assist in the following:
- Direct and manage emergency veterinary or hospital needs – including any customer contact and necessary follow up (with other Barking Birch Managers)
- Meet with Leadership Team monthly
- Facilitate quarterly meetings to represent their respective departments
- Organize department supplies including inventory and purchasing by providing order lists to the Front End Manager
- Ensure the safety and security of guests, employees, and dogs
As the Barking Birch Daycare Manager, you need a passion for dogs as well as people. Patience is required both for the animals and to help resolve and provide direction for employees. Clear and direct communication (written as well as verbal) is a must for this position. A Daycare Manager must also coordinate efforts with other Managers and the Leadership team.
Other qualifications include:
- Love for the outdoors
- Ability to be physically active
- Ability to work with dogs of all sizes
- Ability to effectively lead and direct a team
- Extremely reliable
- Have a strong work ethic
- Detail-oriented and organized
- Able to think on your feet and reprioritize
- Effectively mediate staff disagreements and report issues to Barking Birch Leadership
- Available to work some holidays and weekends
Directing the daycare activities and regular duties of the Barking Birch staff is a very active job. It involves standing, walking, bending, stooping, and cleaning. Pickup and drop-off times are especially busy, and the daycare manager must be able to coordinate these with ease. Managers direct staff on a regular basis and are also expected to pitch in where needed. This might include cleaning, directing play groups, and any necessary tasks of the staff the acting manager supervises.
All animals at barking Birch are required to be up to date with their vaccinations. First-time visitors are required to go through a behavior assessment to ensure the safety of canine and human pack members. Even so, working around animals can be unpredictable. We require our human pack members to be alert and undistracted at all times.
Throughout the day, we work in groups and individually with team members and animals. The members of our pack must value integrity, responsibility, and patience. This is true for entry-level staff as well as leadership team members. It is also important that we practice collaborative communication with our fellow team members and pet owners. Our Boarding Manager should be open and communicative with the rest of our team; with their direct reports, with the fellow managers, and with Barking Birch Leadership.